Privacy Policy

Effective Date: 28 Jan 2025

1. Introduction

This Privacy Policy explains how BISHOP & MELO, LDA. (hereinafter “we,” “us,” or “our”), a company headquartered in Portugal, collects, uses, shares, and protects personal information of individuals who visit our website www.bishopmelo.com (the “Website”) or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for residents of the European Economic Area (EEA).

2. Who We Are

BISHOP & MELO, LDA
Edifício CULTIVA
Rua da Indústria, 13
Tábua
PORTUGAL

office@bishopmelo.com

3. Data Controller

BISHOP & MELO, LDA. is the data controller for the processing of personal data collected through our Website and other interactions. This means we are responsible for determining the purposes and means of processing your personal data.

4. Personal Data We Collect

We may collect the following categories of personal data:

  • Information You Provide Directly:
    • Contact Information: Name, email address, phone number, postal address.
    • Account Information: Username, password (encrypted), preferences.
    • Payment Information: Credit card details, billing address (processed through secure payment gateways).
    • Communications: Information you provide in communications with us (e.g., emails, support tickets).
    • Voluntary Information: Information you choose to provide in surveys, feedback forms, or other optional features.
  • Information Collected Automatically:
    • Usage Data: Information about how you use our Website (e.g., pages visited, time spent, links clicked).
    • Device Information: Type of device, operating system, browser type, IP address.
    • Location Information: General geographic location derived from IP address (not precise GPS location).
    • Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies, as described in our Cookie Policy [Link to Cookie Policy, if there is one].

5. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Providing Services: To operate and maintain our Website, fulfil your requests, and provide you with the products or services you have requested.
  • Account Management: To create and manage your user account, personalize your experience, and enable access to certain features.
  • Communication: To respond to your inquiries, provide customer support, and send you important notifications or updates regarding our services.
  • Payment Processing: To process your payments for products or services.
  • Website Improvement: To analyze Website usage and activity, improve our services, and personalize your user experience.
  • Marketing and Promotion: With your consent, to send you newsletters, promotional emails, or information about related products and services.
  • Legal Compliance: To comply with applicable laws and regulations, respond to legal requests, and protect our legal rights.

6. Legal Basis for Processing Personal Data (GDPR)

For EEA residents, we process your personal data based on the following legal bases:

  • Consent: We rely on your explicit consent to process your personal data for specific purposes, such as marketing and promotion, where you have the option to opt-in. You can withdraw your consent at any time.
  • Contract: We process your personal data as necessary to perform our obligations under a contract with you (e.g., providing services).
  • Legitimate Interest: We process your personal data based on our legitimate interest in providing and improving our services, provided that such processing does not override your fundamental rights and freedoms.
  • Legal Obligation: We process your personal data as necessary to comply with applicable legal obligations.

7. Sharing Your Personal Data

We may share your personal data with the following categories of recipients:

  • Service Providers: Third-party companies that assist us with website hosting, payment processing, analytics, communication, and other services. These providers are contractually bound to protect your data.
  • Affiliates: If applicable, our affiliated companies or subsidiaries, solely for the purposes outlined in this Policy.
  • Legal Authorities: When required by law or to protect our legal rights, we may disclose your information to law enforcement, courts, or other public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.

8. International Data Transfers (GDPR)

We may transfer your personal data to countries outside the EEA whose data protection laws might be different from those in the EU. We ensure that any such transfers comply with GDPR requirements, which may include:

  • Adequacy Decision: Transferring data to countries that the EU Commission has deemed to provide an adequate level of protection.
  • Standard Contractual Clauses: Implementing standard data protection clauses adopted by the EU Commission.
  • Binding Corporate Rules: Ensuring that data transfers within our corporate group are regulated by binding corporate rules approved by the EU authorities.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal and compliance obligations, and to resolve any disputes. Specific retention periods are determined by the relevant data processing activity and applicable laws. For example, we will retain customer account information for as long as the account is active and for a period after account closure as required by applicable laws, and we will delete marketing contact information when you unsubscribe from our communications.

10. Your Rights (GDPR)

You have the following rights regarding your personal data, as provided under the GDPR:

  • Right to Access (Article 15): You have the right to request access to the personal data we hold about you and receive a copy of that data.
  • Right to Rectification (Article 16): You have the right to request corrections to any inaccurate or incomplete personal data that we hold about you.
  • Right to Erasure (Right to be Forgotten) (Article 17): You have the right to request the deletion of your personal data where there is no compelling reason for its continued processing.
  • Right to Restriction of Processing (Article 18): You have the right to request that we restrict the processing of your personal data under certain circumstances.
  • Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
  • Right to Object (Article 21): You have the right to object to the processing of your personal data relying upon legitimate interests, including for direct marketing purposes.
  • Right to Withdraw Consent (Article 7(3)): You have the right to withdraw your consent to process your personal data at any time, if the processing is based on consent.
  • Right to Lodge a Complaint (Article 77): You have the right to lodge a complaint with the relevant data protection authority, which in Portugal is the Comissão Nacional de Proteção de Dados (CNPD).

To exercise any of these rights, please contact us using the contact information provided in Section 2. We will respond to your request within a reasonable timeframe, usually within one month. We may need to verify your identity before processing your request.

11. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. This may include encryption, access controls, and regular security updates. However, we cannot guarantee absolute security of your personal data.

12. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your user experience, collect usage data, and personalize content.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website, and the date of the latest revision will be indicated at the top of the document. We encourage you to review this Policy periodically.

14. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

BISHOP & MELO, LDA
Edifício CULTIVA
Rua da Indústria, 13
Tábua
PORTUGAL

office@bishopmelo.com

We will make every effort to address and resolve your concerns.

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